TEXA Warranty
Innovative Solutions CRTE is an authorized TEXA dealer. TEXA equipment purchased from CRTE carries the manufacturer’s warranty exactly as published by TEXA — we honor it as written.
24 months hardware coverageFrom delivery or software activationAuthorized TEXA dealer
Standard Warranty Period
TEXA guarantees its products against failures and manufacturing defects for twenty-four (24) months, effective from the date of delivery or activation of the software.
“The SALES ORGANISATION guarantees the PRODUCT against failures and manufacturing defects ascertained and recognised by the MANUFACTURER’S assistance network, for a period of twenty-four months, effective from the date of delivery or activation of the software.”
— TEXA General Conditions of Sale, §5.1 Product Guarantee (Hardware)Defects recognized under the warranty are resolved by repair or replacement of the defective parts at no charge. Failures must be ascertained and recognized by TEXA’s assistance network.
At a glance
| Coverage period | 24 months |
| Starts from | Date of delivery or software activation |
| Covers | Failures and manufacturing defects |
| Remedy | Repair or replacement of defective parts at no charge |
| Determined by | TEXA’s authorized assistance network |
| Honored by | The sales organization and authorized assistance centers |
What the Warranty Does Not Cover
Per TEXA’s published conditions, the guarantee does not apply to defects or failures arising from:
- Insufficient maintenance or failure to follow the manufacturer’s instructions
- Normal wear and tear
- Accidents, improper installation, modification, or disassembly
- Unauthorized modifications or use not conforming to the product’s intended purpose
- Improper storage or environmental conditions
- Damage during transportation or resulting from poor packaging
- Third-party hardware or software components not supplied through the manufacturer’s official network
Software
TEXA’s hardware guarantee and its software terms are separate. Under §5.2 of TEXA’s conditions, the manufacturer does not guarantee that the software will satisfy every customer requirement, that it is free of errors, or that it will operate indefinitely.
Software subscriptions, updates, and activation are governed by their own agreements and are not part of the 24-month hardware warranty.
Component-Specific Terms
TEXA notes that warranty terms may differ for specific types of components and parts. Where different terms apply, TEXA communicates them in writing and/or makes them available in the reserved area of the Service Code program.
If you are unsure which terms apply to a particular component, contact us and we will confirm it with TEXA before you proceed.
Repairs & Transport
Warranty repairs are performed at the manufacturer’s premises or at an authorized service center, unless otherwise agreed in writing. Transportation costs to the service center are borne by the customer.
Transport damage is excluded from the warranty, so equipment should be packed to the manufacturer’s standards whenever it ships.
Starting a Warranty Claim
If TEXA equipment purchased from CRTE develops a fault within the warranty period:
- Contact CRTE — call (973) 768-9812 or email sales@innovativecrte.com.
- Have your details ready — the product and serial number, your dated proof of purchase, and a written description of the failure.
- We coordinate with TEXA — the failure is submitted to TEXA’s assistance network for evaluation under the manufacturer’s warranty.
- Repair or replacement — recognized defects are repaired or the defective parts replaced at no charge, per TEXA’s terms.
Questions about TEXA warranty coverage?
Talk to a real person at CRTE — we’ll tell you straight whether something is covered.
(973) 768-9812 · sales@innovativecrte.com · Mon–Fri, 8am–5pm EST
This page summarizes the warranty terms published by TEXA in its General Conditions of Sale for the convenience of CRTE customers. TEXA’s published conditions govern in all cases and may be updated by the manufacturer; where this summary and TEXA’s document differ, TEXA’s document controls. Warranty determinations are made by TEXA’s authorized assistance network.
Source: TEXA USA — General Conditions of Sale
